Jeanna Rimmer

2 years ago

In making this seemingly abrupt move to Hawaii from the Northeast, I was initially in touch with three different realtors. What I immediately noticed about Jeanna was that she listened in earnest, was incredibly responsive, took us seriously, and remembered what I told her about our particular situation. During our first phone call, she normalized my fantasy of wanting to move to the Big Island by sharing her own story of moving from the east coast. She remembered that we were travelling to the Big Island in about a month, and followed up with me a week prior to make a tentative plan. Leading up to our visit, she gently guided us to search for homes in appropriate areas for our needs, taking into consideration the climate, privacy, insurance, and even traffic conditions. Once we arrived, many of the homes we wanted to see had been claimed, so we hoped to schedule as many that we could that matched our criteria. Jeanna was efficient and organized and we were able to see 13 places in two days. Being pretty clueless, we were fortunate that Jeanna generously shared her expertise and knowledge - from quality of construction and needed repairs to what plants to watch out for in the yard. In fact, we passed on several houses due to such issues. Along the way, we learned from Jeanna of so many of the small idiosyncrasies that are a part of life on the Big Island - about catchments, termites, ants, mail boxes, gates, lanais, and permits. With the rising interest rates, there was an urgency to make a decision, but Jeanna reassured us that there was still time to make changes. She even did a video tour of a house that came on the market after we put in an offer and flew back to the mainland. (The house was in a great location, but had termites, and was very dark.) Ultimately, we stuck with our original offer and her patience throughout the process to arrive at a confident decision was very much appreciated. Jeanna maintained a clear professional balance, sharing information that was useful for us in a friendly manner and making us feel welcome and cared for. Her aftercare has also been above and beyond what we would expect from a realtor. She shared so many contacts for maintaining a house on the island and even offered to check in on the house while we were still transitioning (which she did), all while taking care of so many other clients. I feel more secure in my move knowing that Jeanna is here. We were so lucky that she showed up as we dove into making one of the most drastic, anxiety-inducing, but hopeful decision of our lives.

3 years ago

So happy I found Jeanna to help me buy my dream home. Moving from out of state I heard all the horror stories from every person. Jeanna made me feel super confident and comfortable throughout the whole process. Never once did I feel like I made a mistake moving from my hometown. Every step of the way Jeanna made sure she answered my questions and concerns. She has good knowledge of the area and got me connected to every service I needed! She got things moved quickly for my family and I which was great. I couldn’t be happier with the service I was provided. I would highly recommend Jeanna to friends, family and strangers.

3 years ago

Oh my goodness, what a fabulous agent! Jeanna really worked for us and was there quickly and professionally for any issues or questions we had. She went above and beyond before the sale and continued to help us out after the sale was complete. She is a nice person to top it all off! If you're looking for an agent with a lot of Aloha, here she is!

3 years ago

Jeanna was proactive and helpful every step of the way and made us feel very taken care of. Fair, responsive, informative and thorough. Jeanna researched and delivered many options and found hard-to-find documents giving us history and perspective on the locations we landed on. She went the extra mile during inspections, found creative ways to manage costs, and worked well with the sellers, always dealing with everyone involved with courtesy and respect. We would work with her anytime!

3 years ago

WOW!!!!! Jeanna is one of the greatest real estate professionals there are! Real estate is booming and she always made us feel like we were her only clients (she has many). She gets things done and gets them done immediately. Not only is she top notch at what she does but she is a kind, caring, and generous person. She went above and beyond helping us relocate. Jeanna is our local realtor for life and a new friend. Thank you!